Position: Store Manager

Location: Velvet Vanity, Elmina Lakeside Mall

Type: Full time

Position Summary:

As the Store Manager at Velvet Vanity, you will be responsible for overseeing the daily operations of our physical retail store. This role requires a dynamic leader who can manage in-store activities. You will manage staff, optimize store performance, maintain inventory, and implement strategies to drive sales and customer satisfaction.

 

Key Responsibilities:

Store Operations Management

• Oversee the day-to-day operations of the retail store, ensuring smooth and efficient functioning.
• Develop, implement and update operational policies and procedures to enhance in-store performance and ensure operational consistency and efficiency.
• Ensure the store is well-maintained, including cleanliness, product displays, and overall aesthetics, providing a welcoming environment for customers.

Inventory Management

• Manage inventory levels, ensuring accurate stock counts and efficient restocking.
• Collaborate with suppliers and internal teams to address supply chain challenges and optimize inventory processes.
• Conduct regular inventory audits and adjust stock levels based on sales trends and customer demand.

Team Leadership and Development

• Recruit, train, and manage retail staff, fostering a positive and motivating work environment.
• Provide training on customer service, product knowledge, company values and operational procedures for both in-store and online staff.

Customer Experience

• Ensure customers have a positive shopping experience by maintaining high standards of customer service.
• Ensure customer inquiries, feedback, and complaints are addressed promptly and professionally.
• Implement initiatives to enhance customer loyalty and retention, such as in-store promotions, or personalized customer outreach.

Sales and Marketing Coordination

• Work with the marketing team to plan and execute in-store promotions, events, and campaigns that drive traffic and sales.
• Analyze sales data and customer insights to identify trends, opportunities, and areas for improvement.
• Implement strategies to enhance in-store foot traffic through targeted marketing efforts.

Reporting and Analysis

• Prepare and present regular reports on retail performance, including sales metrics, inventory status, and customer feedback.
• Use data-driven insights to make informed decisions and recommendations for operational improvements and strategic initiatives.